CleanDr Laser Lens Cleaner

FAQ

How does CleanDr work?
CleanDr has soft brushes that gently wipe the lens used to guide the laser beam that reads discs. Any dirt, dust or residue on this lens can affect the playback as the laser will no longer be able to go through and read correctly the data on the disc. Think of this lens as a window or windshield. If it is clean, you can easily see through it, if not, it needs to be cleaned, which is what ScreenDr is designed to do.

Is CleanDr any different from other Laser Lens Cleaner solutions offered?
Yes, while other manufacturer use a brush system like we do, their brushes are aligned and will clean only a specific spot on the lens. CleanDr exclusive CycloneClean Process is specifically designed to clean the whole surface of the lens. To learn more about the Laser Lens Cleaning and our exclusive Cyclone Clean Process you can check the following video: http://www.youtube.com/watch?v=eC6oDoXCFWg (fast forward to 2mn05 sec for the section specific to Cyclone Clean)

Can CleanDr CD & DVD Laser Cleaner damage my player?
No, CleanDr uses soft brushes to gently wipe the lens of your player to safely remove dust, dirt and debris that cause playback issues and is safe to use with any standard CD and DVD player.

Can I use CleanDr CD & DVD Laser Cleaner on a blu-ray player?
No, we recommend you use a blu-ray compatible versions from our line: https://www.digitalinnovations.com/electronics-cleaning/laser-lens-cleaning-en/, as blu-ray players are different from standard DVD player. The laser used is different (Red for a standard DVD player and Blue for a Blu-ray player) and the distance between the laser lens and the disc is much smaller on a blu-ray player than on a DVD player. This shorther distance between the lens and the disc is a very important factor to take into consideration when cleaning a laser lens as a disc with brushes designed to clean a standard DVD player could knock the blu-ray laser lens out of alignment. We designed a specific technology called Zero-Clearance to clean blu-ray players. You can check the following video to see how it works: http://www.youtube.com/watch?v=eC6oDoXCFWg (forward to 1mn05sec for to see CleanDr blu-ray version in action).

How do I know if it will fix my problem?
This is almost impossible to know until you try. There are many issues that can lead to playback issues with CD and DVD players: dirty lenses and scratched discs are the 2 most recurrent problems users face. If you have issues with most discs, and they visually show no signs of scratches, the problem is most likely on the laser lens side and CleanDr should help.

What Playback issues can CleanDr fix?
When the lens of player is dirty it can lead to the following problems: unreadable discs (data disc can not be read, or the disc is not “seen” by the laser, slow loading, skipping, freezing, sound and picture distortions like pixelations. Cleaning the lens will show a dramatic change in playback performances, discs will load faster and you will not longer experience skipping or freezing while watching a movie or playing a game.

What problem can not be fixed with CleanDr?
If the lens is scratched, the part has been damaged, is defective or if the intensity of the laser beam is too low, CleanDr will not be able to solve your problem as the product is designed to wipe and clean the lens the laser goes through to read discs. Also, if the issue you experience is due to scracthes on your discs, check our SkipDr line: https://www.digitalinnovations.com/disc-cleaning-repair/fix-scratched-discs/ .

How can CleanDr extend the lifetime of my player?
Dirt and dust accumulated on a laser lens will make the player work harder to see through the lens with the laser beam to read the disc (think of it as a dirty window or windshield). A simple monthly cleaning with CleanDr Laser Lens Cleaner will insure that your lens is in condition to offer optimal playback performances.