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Disc Repair FAQs
Disc Cleaning FAQs
Screen Cleaning FAQs
Speaker Dock for Android FAQs
Disc Repair Frequently Asked Questions
Is the type of scratch important?
Yes. The shape, size, direction and angle of a scratch have varying degrees of impact on play performance. Circumferential scratches (curved scratches that lie in a direction around the disc) are more likely to cause problems than radial scratches (scratches that go from the inside of the disc toward the outside, like spokes on a bicycle wheel.)
How do I identify label side damage?
The play side of the disc is the shiny side, the label side is the dull side. Scratches visible on the label side of the disc are always due to label-side damage, but the reverse isn't always true.
Method #1 - Hold the disc 12" or so from a light source with the play (shiny) side facing you. If you can see through a scratch, that scratch is definitely on the label side. If you can't see through the scratch, it is probably on the play side. Use Method #2 to be sure.
Method #2 - Tilt disc so you are looking at the scratch from an angle. If the scratch has a reflection in the surface of the disc then the scratch is on the play side. If not, the scratch is on the label side.
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How many times can I repair the same disc?
Many times. Removing a significant amount of material from the play side would eventually affect your disc player's ability to focus on the data. However, since our scratch repair device is designed to remove only a very thin layer of material (just enough to repair most discs) from what we refer to as the "safe buffing zone", the same disc should be repairable a dozen or more times.
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How long should the FlexiWheel last?
The FlexiWheel should be replaced after approximately 50 disc repairs. The microfrictional surface on the outside of the wheel will lose effectiveness after repeated disc resurfacing.
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How do I clean and maintain the FlexiWheel?
Rinse the microfrictional surface on the outer rim of the FlexiWheel under cold water while rubbing with your fingertips. It's important to rinse the wheel once it becomes white in color, as that is a sign of plastic build-up from disc repair.
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Is it normal for the resurfaced disc to have lines radiating out from the center of the disc?
Yes, this is normal and it does not affect the playability of the disc. Most of the spoke-like resurfacing pattern can be buffed out with the buffing square.
How many times should I spray the disc?
Spray the disc 3-5 times for each complete revolution in the repair device.
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Can I wash the drying cloth and buffing square?
Washing these items is not recommended. If used only for intended purposes, you should not need to wash the drying cloth or buffing square. Replacement drying cloths and squares are available in the Replacement Accessories Kit.
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Why is buffing the disc with felt important? Why must it be done dry?
The final buffing step restores the reflectivity of the disc to approximately its original condition. Think of it as wiping away the condensed steam on your bathroom mirror after a shower. Just as wiping away the steam allows the mirror to reflect your image, buffing away the resurfacing pattern allows the disc to properly reflect the laser from the disc player.
The buffing process is best done dry because it relies on heat from friction to smooth the play-side surface (like glazing ice). Any water remaining on the surface cools the disc so that it doesn't "glaze" as well.
Be sure to properly store the buffing square to keep it clean and free from debris, which could cause scratches.
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What is in the Rejuvenating Fluid?
The Rejuvenating Fluid is distilled, filtered water with .05% alcohol added as a preservative. Tap water is not recommended because it may contain minerals and contaminants that may impact the effectiveness of the repair process. We recommend purchasing replacement Rejuvenating Fluid for more consistent results. It is available in a 4 fl. oz. bottle, or as part of the Replacement Accessories Kit.
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What happens if I attempt to resurface a disc without Rejuvenating Fluid?
Do not do this. The FlexiWheel will wear out much more quickly and the resurfacing will be less effective. Dry resurfacing could result in the adhesive from the wheel being smeared onto the disc surface and may damage the disc.
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Should the FlexiWheel bend when I'm attaching it to the repair device?
To attach the FlexiWheel, you will need to slightly bend the wheel and position the center of the wheel over the three attachment prongs.
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Is the disc supposed to turn so slowly?
The repair process involves the removal of a small layer of the plastic coating on the CD or DVD. This process requires precise and consistent application and slow movement.
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How do I know when the disc has made a complete revolution and is finished?
The repair progress can be monitored the left of the wheel. You can gauge the progress by simply watching the disc as it goes around.
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What's the difference between the different versions of SkipDr Disc Repair Systems?
The SkipDr is available in motorized and manual versions. The manual disc repair system is a cost-effective solution for repairing scratched DVDs and CDs. The motorized version is optimized to quickly repair discs, with models suited for the Wii, XBOX, CD/DVD, Playstation 3 and Blu-ray technology. Each motorized model also includes CleanDr Disc Cleaning Solution and a microfiber cleaning cloth, giving you all the tools you need to keep your discs clean and scratch free. The SkipDr Disc Repair System from Digital Innovations is the only solution available on the market that uses radial resurfacing, the preferred method for fixing virtually any type of scratched disc.
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Why doesn't my Nintendo Game Cube disc fit in my Disc Repair System?
Nintendo Game Cube discs are in a 3" format size and require the SkipDr 3" adaptor. Please contact Customer Service if you need to repair this type of disc.
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Disc Cleaning Frequently Asked Questions
Can I clean the microfiber cleaning pad on the disc cleaner?
Yes. Simply remove the pad, hand wash with mild detergent, rinse and let air dry.
Note: pads are removable on all Motorized Disc Cleaner, Motorized Disc Cleaner Max, Premier Cleaner, and Deluxe Cleaner models.
Replacement pads are also available. The pads in the Premier Cleaner Accessory Kit fit in all Premier Cleaner and Motorized Disc Cleaner models. The Disc Cleaning Solution works with all disc cleaning devices.
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How many times do I spray the disc before cleaning?
Spray the disc 3-5 times to ensure complete coverage.
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The disc is still wet after the cleaning process is complete; do I need to dry the disc?
No, the disc will dry on its own. You can let the disc spin until it is completely dry.
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What's the difference between SkipDr, DvdDr and GameDr Disc Cleaning Systems?
The only difference between the products is brand and color. In retail stores, SkipDr, DvdDr and GameDr are typically merchandised in different areas. If a consumer has a dirty DVD, they typically don’t think to go to the game department or music department for a cleaning product. Instead, they head for the DVD isle where they will find the DvdDr. Merchandising in different departments makes it easier for our customers to find a solution for the specific media they need cleaned. It is a bonus when they read the package and find it will clean other media too.
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Screen Cleaning Frequently Asked Questions
Can I use common glass cleaners on screens?
No. These products may contain alcohol and ammonia that are not recommended for electronics cleaning.
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Can I wash the microfiber cleaning cloth?
Yes, the cloth can be machine washed with a gentle cleanser and air-dried.
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Can I wash the screen cleaning wand?
The microfiber screen cleaning wand can be rinsed with cool water and air-dried. Do not machine wash the wand.
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Should the screen be on or off during cleaning?
Either is fine, but we have found more efficient cleaning is achieved when the screen is turned off, as it is easier to see the problem areas and cleaning results on a dark screen.
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Why can't I spray the cleaning solution directly onto screens or electronic devices?
Cleaning solution sprayed directly onto screens or electronic devices can seep into areas that are not intended to get wet; this may adversely affect the functionality of your equipment.
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Speaker Dock for Android Frequently Asked Questions
What are the unit dimensions and weight?
Dimensions: 12.5” x 4.2” x 5”
Weight: 3 lbs
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What are the audio specifications of this dock?
This dock features:
- 16 watts of 2.1 stereo sound.
- A pair of 2” speakers, 3 watts per side
- One 3” sub woofer, 10 watts
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Will the docking unit charge any Android Phone?
Yes, as long as you connect the Android-based phone using the micro USB connection.
NOTE: See System Requirements for more information.
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Will the dock work will all Android Phones?
DI’s Plug & Play Android Dock was designed to work with virtually all Android-based phones using standard 3.5mm headphone jacks and micro USB charging jack. A few phones not following this connection standard might not be compatible with the dock
NOTE: See System Requirements for more information.
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Why are Sony Ericsson’s phone not compatible with the dock?
During our tests, wee have come across phones in the Sony Ericsson‘s line that happen not to follow the most popular standard used by all other android phone manufacturers for the 3.5mm jack.
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Will the dock work with non Android-based phones?
No tests have been conducted with non Android-based phones, but it should be possible to connect the 3.5mm headphone jack to most non-Android phones and utilize the phone’s media player to play music through the dock’s speakers.
Since no charging tests have been conducted with non Android-based phones. we recommend not to charge other phones with the dock.
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What is the SONR™ Labs app?
While you can control music playback using your phone screen, this free app gives you an additional and convenient control of your music using the remote or dock-mounted buttons. You can play and pause songs, adjust volume, skip tracks, mute and much more from anywhere in the room using a small handheld remote or using the buttons on the dock.
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Do I need the SONR App to use the dock?
You do not need the SONR App to use your dock. Your Android dock works immediately out of the box, with no software or configuration. Without the app installed on your phone, you can control your media players using the touchscreen on your Android phone.
Installing the SONR™ app is completely optional, but it enables convenient remote control or dock button control of media player functions such as Play/Pause, Skip/Back and Volume.
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How does SONR App work?
The SONR app interprets signals sent by the dock to the phone through the 3.5mm headset cable. These signals include commands from the dock-mounted buttons or remote control. The app then translates these signals into commands for the media player like Play/Pause, Mute, Skip/Back and Volume.
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What is the range of the remote?
The remote has a range of up to 25 feet, provided there is a clear line of sight between the remote and the docking unit.
The IR receiver on the dock is located on the front of the dock near the blue LED (the light that indicates the unit is powered ON). For best results, point the remote toward this area.
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Can I answer calls while my phone is connected to the dock?
Yes, but you have to answer the call in speaker mode.
Playback will automatically be paused by the media player. The song should resume automatically once you hang up.
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Can I use the dock overseas?
Yes. We provide a universal power adapter (100V-220V) you can use anywhere in the world.
NOTE: You will need a wall socket adapter (not provided) to plug the universal power adapter into an electrical socket in most foreign countries.
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